REFUND POLICY

Effective Date: 01-01-2026
Last Updated: 01-01-2026

This Refund Policy governs the refund terms for all online courses, programs, assessments, subscriptions, and services provided by TopperRank (“Company”, “we”, “us”).

By enrolling in or purchasing any of our programs or services, you agree to the terms described below. We urge you to read this policy carefully before making a purchase.

DEFINITIONS

Products / Services
Includes all training programs, certification tracks, skill assessments, courses, and digital content provided by TopperRank.

User / Learner
Any individual who purchases or uses TopperRank’s products or services.

Purchase / Enrollment
The act of paying for a program or service offered by TopperRank.

GENERAL REFUND RULE

All purchases are final and non-refundable, except under the specific conditions listed in this policy.

Refunds will only be provided if:

✔ The request meets one or more of the specific eligibility conditions listed below
✔ The refund request is submitted within the applicable timeframe

Refunds will not be issued for any other reason, including change of mind, partial attendance, dissatisfaction without documented evidence, or missed deadlines.

ELIGIBLE REFUND CONDITIONS

Refunds are issued only in the following situations:

A. Service Not Delivered

If TopperRank fails to deliver any part of the purchased service due to operational error or platform issue, you may request a refund.

➤ Must be reported within 7 days of purchase
➤ Must include clear evidence of non-delivery

B. Errors in Enrollment

If you were registered into the wrong program due to a system or administrative error, and you notify us within 2 days, a refund may be processed.

NON-ELIGIBLE REFUND CONDITIONS

Refunds will NOT be issued under the following circumstances:

✕ Change of mind after purchase
✕ Partial course completion
✕ Not satisfied with content quality
✕ Technical issues on the user’s device/network
✕ Failure to attend sessions or meet deadlines
✕ Claims of not understanding course requirements
✕ Any reason not listed under “Eligible Refund Conditions”

HOW TO REQUEST A REFUND

To request a refund:

1. Write an email to:
   support@topperrank.com

2. Subject line: Refund Request — [ID]

3. Include:

   • Full name

   • Email used for purchase

   • Phone number

   • Order ID / Invoice number

   • Proof of eligibility condition (as defined above)

Refund requests not containing required information will be rejected.

REFUND PROCESS & TIMELINE

1. Upon successful submission, TopperRank will acknowledge your request within 3 business days.

2. We may request supporting documents.

3. Final refund decision will be communicated within 14 business days.

4. Approved refunds will be processed via the original payment method only.

5. Due to payment partner processing times, it may take up to 7–14 additional days for your bank/payment provider to reflect the refund.

PARTIAL REFUNDS & CREDITS

TopperRank does not issue partial refunds.
We may, at our discretion, offer:
✔ Course credit toward future programs
✔ Extension or alternative program access

This will be communicated case by case.

PAYMENT & THIRD-PARTY POLICY

• Refunds are subject to the policies of payment partners (e.g., Razorpay, PayPal, Stripe).

• TopperRank is not liable for delays caused by third-party processing.

DISPUTE RESOLUTION

If you disagree with the refund decision, you may submit a formal review request to:support@topperrank.com

If still unresolved, disputes shall be handled under the Governing Law and Dispute Resolution clause of our Terms & Conditions.

FRAUDULENT CLAIMS

Refund claims found to be:
✕ Manipulated
✕ Fraudulent
✕ Misleading
✕ Multiple claims for same order

will be rejected, and we reserve the right to:

• Permanently suspend account

• Ban future purchases

• Take legal action

REFUND POLICY CHANGES

TopperRank reserves the right to modify this policy at any time.
Changes will be effective immediately after posting on the site.

Continued use after updates = acceptance.